The Accessibility for Ontarians with Disabilities Act (AODA), requires all organizations to comply with mandatory standards whose intent is to identify, remove and prevent barriers for persons with disabilities.

We will assist you to ensure compliance is achieved and maintained with every AODA Standard on time and on budget.


Customer Service Standard

All organizations in Ontario with one or more employees were required to comply with the Customer Service Standard as of January 1, 2012.

Not sure where to start with the AODA Customer Service Standard? We are happy to share information and advice over the phone.

Policies, Procedures and Practices

The Customer Service Standard requires that organizations develop and document policies and procedures for delivering service to persons with disabilities. AccessAbility Advantage supports organizations through this process. We provide a range of support, from guidance and advice, to writing your policy for you.


We offer a range of training options including train-the-trainer, direct to staff and e-learning.

Integrated Accessible Standard Regulation

The Integrated Accessibility Standards Regulation (IASR) established the accessibility requirements into five areas: General Requirements, Information and Communication Standards, Employment Standards, Transportation Standards, and the Design of Public Spaces Standards (Accessibility for the Built Environment).

Policies, Procedures and Practices

We work with organizations to plan and design for IASR compliance. We audit your organization and web presence, collaborate with you to develop a compliance strategy and roadmap and support the development of plans, policy, processes and tools.


AccessAbility Advantage offers training seminars and courses on how to comply with the various aspects of the IASR.